Quality Tools－Flow chart.ppt

Constructing the Flowchart Step 1 Determine the Boundaries Step 2 List the Steps Step 3 Sequence the Steps Step 4 Draw Appropriate Symbols Step 5 Test for Completeness Step 6 Finalize the Flowchart Flowchart Essentials Key Success Behaviors Stay focused on what the team is trying to achieve Be open to each person’s suggestions for changes Persevere—hard work will be rewarded later Steps at a Glance: Flowchart Flowchart Symbols Flowchart Example Flowchart Example * ? 1995 GOAL /QPC Flowchart 1 Flowchart 2 CG p. 63 Flowchart 3 Define process boundaries Consensus? Identify major steps between the start and finish Yes Start Enough detail? No No Sequence the steps Steps sequenced? No Draw appropriate symbols All steps correctly identified? No Yes Is chart too large for one page? Connect steps with arrows showing flow direction Test for completeness Flowchart complete? No Use continuation symbol Finalize Yes Yes Yes No Yes CG p. 70 Flowchart 4 A A Symbol Represents Detail/Example Start/End Input/Output Request for proposal, request for new hire, raw material ? Yes No T ask, action, execution point Decision point Document Shadow signifies additional flowchart for this task Delay Continuation Arrow Hold a meeting, make a phone call, open a box Yes/no Accept/reject Pass/fail Criteria met/not met A report or form is filled out, job request, meeting minutes A major task has subtasks not needed for this study or subtasks not included due to limited space Waiting for service, report sitting on a desk Go to another page, go to another part of the chart Shows direction or flow of the process steps MJII p. 62/CG p. 67 Proposed Patient Appointment Procedure Information provided courtesy of U. S. Navy, Naval Dental Center, San Diego Flowchart 5 Appointment book marked “failure” Preparation of appointment book Opening of appointment book Appoint- ment shore or fleet Appointment issued (PT reminded to confirm 24 hours prior to appointment) Refer to ships corpsman, inform PT they can