eTOM模型.ppt

The Enhanced Telecom Operations MapTM (eTOM) New Developments and Applications Purpose of this session Provide overview of the TMF Approved eTOM Business Process Framework Release 3.0, and ongoing work in progress Show how eTOM is being applied Ask for continued input and participation A Brief History of eTOM 1995 – 1998: development of TOM (Telecom Operations Map) 1999: stabilization of TOM 2000 – 2001: evolution of TOM towards eTOM May 2001: eTOM v1.0 for TMF Members Evaluation Oct 2001: eTOM v2.0 for TMF Members Evaluation Jan 2002: eTOM v2.5 for Public Evaluation May 2002: eTOM v3.0 is TMF Approved July 2002: Addendum to core eTOM released to Members eTOM: enhanced Telecom Operations Map The Operations area The Operations area The Strategy, Infrastructure Product area “SIP” encompasses strategy and lifecycle management processes in support of operations Strategy Commit Infrastructure Lifecycle Management Product Lifecycle Management “SIP” also has functional groupings, aligned with those in “OPS” The SIP area The Enterprise Management Hierarchy eTOM - The Level 2 Processes Ongoing work in TM Forum Lower-level Process Decompositions “Internal” process flows within, e.g. each Level 2 process “Through” flows showing E2E behavior (e.g. Fulfillment) A methodology to support continuing work Methodology To develop Level 3 processes starting from agreed level 2 processes To obtain a “Library” of Examples of End-To-End Process Flows, obtained by utilizing process components (at level 2, 3, 4, …) contained in the eTOM Business Process Framework. These flows could be Completely composed of Level 2 processes Completely composed of Level 3 processes Composed of a “mixture” of Level 2 and Level 3 processes Builds on existing published eTOM Business Process Framework (GB921 v3.0) Fulfillment: An Example General Process Interactions Level 2 Process Interactions Level 2 Process Flows (1) Level 2 Process Flows (2) Level 2 Process Flows (3) Level 3 Decomposed Process Flows (1)