速卖通处理物流纠纷.docx

Where is my order ????I havent received my order!!!??邮政包裹一般常见状态中，我们常常看到以下几种：??包裹查无信息 Not Found (当包裹还未上网，官网未更新)??包裹正在运输中 Transit (当包裹还在运输中时)??包裹到达待取 Pick Up (当包裹显示已经到达目的地国家)??包裹投递成功 Delivered (当包裹显示投妥，而收件人声称未收到时)??包裹运输过久 Expired (大部分为时效延误/目的地国家不能查到投妥/官网不更新状态等)??包裹可能异常 Alert (大部分为退件/海关单号/损坏/丢失等问题)???当您查过单号以后，根据以上六种包裹状态，编辑您给买家的邮件（有关退件啊，延误啊，丢包等问题，请卖家朋友自行编辑，因为涉及到您的售后服务及解决方案）：???Not found:??Dear valued customer:??Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK（示例单号）and I am happy to assist today.?As per tracking result powered by 17, Im very sorry to inform you that your item is still lack of tracking information right now. If you got a tracking result as Not found its telling you that your tracking information is unavailable, it doesnt mean that we havent been mailed your item.??(Note: There may be a delay between scanning events and the availability of tracking information related to those scanning events. The tracking information may not appear online immediately. Normally it takes a few days after the item(s) have been sent for tracking details to be available from the shipping carrier.)??Therefore, please hold on for a few more days and try to check your order some time later???Thanks for your business again!??Have a nice day!??Best regards, store 888????Transit:??Dear valued customer:??Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK（示例单号）and I am happy to assist today.?Here is a link for you to ref your package status in transportation：??/en/result/post-details.shtml?nums=RC867773406HK (示例链接)?As per current tracking result, your shipment has been shipped and dispatched by the shipping carrier of (HK Post) Registered Airmail on date 2014-09-21??It is still during normal shipping period and it hasnt arrived in your destination country as (country name) yet. I would be very thankful if you could be more patience with this overseas shipment. From o