前厅服务英语.doc

前台服务英语（200句） Welcome to our hotel. 欢迎光临本酒店。 We are glad to meet you again. 很高兴见到您。 How was your trip? I’m sure it was a pleasant one. 旅途好吗？ 相信一定愉快。 Good morning, reservation, may I help you? 早上好，预定部，我能为您效劳吗？ May I have your name, please? 请问贵姓？ Your initials, please? 请问您的 起首字母？ May I know the spelling of the guest’s name? 请问客人的姓名如何拼写？ For which dates do you want to book the room? 您想预定那几天的？ Which kind of room you prefer, a twin or a suite? 您想订哪种房间，双床间还是套房？ How many nights would you like to stay? 您喜欢逗留多少个晚上？ What time will you be arriving at our hotel? 您什么时候能够抵达本店？ I’ll repeat your arrival details. Arriving on flight No.CZ304,expected arrival 12:00 from HongKong. Please contact our hotel representative at the counter in the airport. 我将重复您的抵达内容：乘坐来自香港的CZ304航班，预计抵港时间是中午12点。请届时联系本店在机场服务台的酒店代表。 We will hold your room until 6p.m. Will that be all right, sir? 我们将保留您的房间至晚上6点， 先生，没问题吗？ Thank you for being so understanding. 感谢您的理解。 Now I’ll repeat your reservation: David Cook will have a room on Oct.14th, for one week until Oct.21th at the rate of 260US$+20% surcharge per. room/night, is that correct, Mr. Cook? 现在我将复述您的预订内容：大卫库克先生，10月14日入住一星期至10月21日，每晚房租是260美元，另加20%附加费，内容无误吗？库克先生？ Is there anything else I can do for you, Mr. Cook? 还有什么能为您效劳的，库克先生？ You’re most welcome, thank you for calling, Mr. Cook? 别客气，谢谢您的来电，库克先生。 As this is our peak season, would it be convenience for you to send us a fax with your credit card details to guarantee your booking?. 由于目前正值旺季，方便的话可否请您传真信用卡的详细资料以保证订房。 I’m very sorry sir. All the rooms are fully booked on June 18th. Is it possible for you to change your reservation date? 先生， 很抱歉，6月18日的房间已经全部订满，能否请您更改一下预定的日期？ Could we put your reservation on the waiting list? 能否将您归入预订的等候名单中。 If we have cancellations on that date, we’ll contact you as soon as possible. 当天一有取消，我们会第一时间与您联系。 What is the date of your reservation, Mr. Smith? 史密斯先生，你订哪一天的房间？ May I know who is making the cancellation? 请问取消预订的是谁？ Mr. Chen, according to our hotel reservation policy, if you