2017年省职业技能大赛酒店服务赛项英语题库.docxVIP

2016年江苏省职业院校技能大赛酒店服务賽项英语题库客房情景应答及答题要点：1. Q：How do you respond if a guest wants to buy something nice to take back to his little girl?A：I will recommend the hotel gift shop to the guest. And if time permits, I will recommend the local market to him as well.2. Q：You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work , what will you say? A：I will say: That’s all right. I will come back later. What time would it be convenient for you, sir? Q：You are making up rooms when a guest comes and asks you to reschedule and clean up his room now, since he is having a visitor in an hour. What will you say?A： I will say: We usually do the check-out rooms first, but we can make up rooms earlier on request. Q：What will you do if the guest says that she wants to use her hairdryer, but it’s 110 volts? A：I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.Q：If the guest says that he will leave and come back 2 days later, and he is not able to take the laundry the next day. What will you say?A：I will tell him: they provide “hold-for-return” service in the Laundry Department, where he can have his laundry kept until he returns. Q：You are going to do turn-down service for the guest, but he is working, what will you do? A：I will ask the guest if he’d like me to do the turn-down service now. If not, I will ask him when it will be convenient for him.Q：What will you say if the guest tells you the temperature in the room is not agreeable?A：Don’t worry. I will adjust the air-conditioning for you.Q: If the guest comes to you and says he can’t open the door with the key to his room, what will you do?A: I will go and have a check with him, and help to have his key changed if necessary.Q：What do you ask so as to see whether the guest needs some more help?A：Good afternoon. Is everything all right? Is there anything else I can do for you? Q：If