英语文秘回答问题.docVIP

1-1 1) What are the main parts of a business phone call? A business telephone call is comprised of three components: the beginning introduction, the middle bulk of the call, and the end summing up. 2) What can guide you through the specifics you want to mention when making a business call？ Notes can help guide the secretary through the specifics he/she wants to mention. 1-2 1) What should be included when you take a message for your boss? The message should include the callers name, company, telephone number with area code, and a brief message. 2) How to leave a message properly? When leaving a message, the secretary should speak slowly and enunciate clearly,/ try not to ramble, mumble, hesitate or whisper; / emphasize the phone number ; /prepare, at least in your mind, what you want to say beforehand;/ state your name, your company and your reason for the calls;/ never feel compelled to tell all the messages/ include a time when you can be reached for a return call. 1-3 What are the tips and warning for leaving a message on an answering machine? Dont forget to leave the time and date that you are calling if the reason that you are phoning is a time-sensitive matter. Dont speak in a louder than normal tone on an answering machine. Just use your everyday tone of voice. 2) How to make sure your telephone number is heard correctly when leaving a message on an answering-machine? Avoid rushing through the numbers. You may want to repeat the phone number again to make certain that they hear it correctly. 3) What information should be included when leaving a message on an answering-machine? The following information should be included: the caller’s name, the reason for the call, the caller’s number and the time and date if the reason of the calling is a time-sensitive matter. 1-4 1) What should a secretary find out when a visitor is coming? A secretary should find out if the visitor has an appointment or not. 2) What should a secretary do when the visitor can not be s