积极沟通A Guide to positive communication.pptVIP

Am Not (Are Too!) An Introduction to Positive Communication Based on the principles of non-violent communication (NVC) What we will cover today: A story about stories… Conflict: A brief discussion Model of Communication based on NVC (“nonviolent communication”) Just to set the mood…A Story about Stories(from a storytelling form of life)   Hey Lady!  Oh no! We’re in Conflict! So what is conflict anyway? Conflict is natural and inevitable Conflict is neutral Conflict is an opportunity Oh no! We’re in Conflict! Levels of Conflict: Values Goals Strategies Information as you go up the list, the intensity of conflict rises. What is “Resolution”? Resolution occurs when: issues are identified. ideas, feelings, and behaviors are exposed and explored. What is “Resolution”? Resolution occurs when: there is mutual understanding and respect of interests and values. each party chooses to act in a way that is acceptable to them.(if I order you, force you, shame you, guilt you into action—that is not resolution)  What is NVC: NVC, or “non-violent communication”, is a process or model of communication that keeps our attention focused on a place where we are more likely to get what we are needing. It guides us in reframing how we express ourselves and hear others. NVC model Four Components: Observation Statement of feeling Statement of needs Request (Offer: “I am willing to”) Four Components of NVC: Observation: First we observe what is actually happening in a situation. What are we observing about others’ behavior?  We articulate our observation without judgment or evaluation.  Four Components of NVC: Statement of Feeling: Next, we state how we feel when we observe the action (irritated, happy, uneasy, sad, etc.)  Four Components of NVC: Statement of needs: Third, we express what we are needing. Four Components of NVC: Request: Last, we make a specific request that addresses what we are wanting from the other person. “Are You