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Government portals and Directgov March 2007 bill.edwards@gov3.net About Gov3 Gov3 was launched in September 2004 by the core team in the UK’s Office of the e-Envoy Gov3 is unique: we use our ‘inside government’ experience of IT enabled change to advise and support governments and international institutions. We are in a market of one - no other major global consultancy can match our offer Gov3 is now one of the world’s fastest growing international public sector consultancy businesses. In our first 2 years we have: Worked on IT enabled transformation with 30 governments, across five continents Worked with the European Commission, OECD, the UN and the World Bank Recruited a global network of consultants with ‘inside government’ experience of IT enabled change in the public sector Background Traditional e-government delivery Thousands of government websites, all organised round structure of government not needs of customer Confusing customers – with agencies competing to provide similar services Replicating the offline offer, rather than exploiting the benefits of technology Incoherent or inadequate branding and marketing Absence of systems to learn about the customers government do have, so they can offer them targeted services Take-up in the UK Where we are going Citizens want more Younger citizens think differently and demand more Global business is setting the pace The traditional way of delivering government won’t work in the future. The foundations of effective delivery How Directgov works USA, Canada and UK Take-up trajectory for Directgov Citizen-centricity easy to say, complex to deliver Thank you bill.edwards@gov3.net * * Putting a portal on top of this does not help! Source: National Statistics Omnibus Survey % of Population Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 2000 2002 2001 2003 0 10 20 30 40 50 60 Buying online Banking online Government online We are moving to a citizen-centric public sector User demands One place Built for me Killer appl