体验商务英语第二册Unit 10 conflict.pptVIP

* Unit 10 Conflict Michael Eisner, CEO of The Walt Disney Company from September 22, 1984 to September 30, 2005. “Why is there no conflict at this meeting?” “Diversity is a great force towards creativity.” Starting up How good are you at managing conflict? Do the quiz and check out your answer on page 137. Pay attention to the use of the following words and phrases. intervene: do something to deal with a problem People usually don’t want to intervene in disputes between husbands and wives. take sides with …, take the side of … I don’t like him but this time I’m taking sides with him/taking his side. as though/as if … He looks as though (as if) he knows everything. He behaves as if nothing has happened. turn … down Would you turn down the TV a little bit? It’s too loud. get back at … He was trying whatever he could to get back at his ex-wife. listening Handling conflicts What was the result? What action did they take? What was the problem? Who were involved? Well handled Badly handled Questions 2 managers in a team who were arguing with each other all the time Everybody avoided the problem frustrations built up They tried to make others feel better but didn’t take any action.. A huge fight took place The speaker his colleague at work He didn’t like her way of working so became assertive aggressive. She talked listened to him. They sorted out the conflict together. They got on better with each other afterwards. Listen and the complete the following chart Reading Negotiating across cultures Article A tactics make compromises 3. consistency be flexible Not changing your opinion or attitude The methods you use to get what you want Read Article A answer these questions What should you do if your Russian negotiators are banging their fists on the table and leaving the room? These are designed tactics and you should deal with them with calmness and patience. Is it wise to make compromises with Russian negotiators? No, Russian nego