恒安消费产品销售培训-销售人员-产品策略.pptVIP

4 July 2001 Salesperson The Salesperson销售人员 HengAn Consumer Products 恒安消费产品 Sales Training 销售培训 Basic Sales Skills 基本销售技能 Discussion: What are the basic personal skills of a salesperson? 讨论：销售人员应该具备什么样的个人基本技能？ Basic Personal Tasks and Skills销售人员的个人基本任务和技能 Responsibility for self management 自我管理的责任 In-depth product knowledge 对产品有深入的认识 Ability to handle questions 处理问题的能力 Ability to feel customer’s real needs 能了解客戶的真正需要 Ability to give presentations 作演示介紹的能力 Ability to handle complaints 处理投诉的能力 Hand out literature, samples etc. 分发有关的资料、样品等 Knowing price structures 了解货品的价格结构 Needs of