波多里奇奖主题5－6.pptVIP

Prepared by Strategy, Risk and Rating (SRR) 科飞咨询翻译 Subject主题 5 Self-Assessment and Improvement Based on Baldrige Criteria 基于波多里奇标准的 自我评估和改进 5.1 Introduction to Self-Assessment 5.1自我评估导论 Reasons for Self-Assessment（1）自评的原因 Customers and competitors are driving a need to change (Response to threats). 顾客和竞争者驱动变化的需求（响应威胁）。 Your industry is changing rapidly (Looking for flexibility). 行业正在快速变化（寻找灵活性）。 Life beyond ISO (Continual improvement). ISO保证后的下一步（持续改进）。 Your leadership team has committed to enhance organizational learning. 你的领导里队伍承诺加强组织的学习。 Your organization’s values are aligned with the Core Values of the Criteria. 组织的价值与标准的核心价值协调一致。 Reasons for Self-Assessment（2）自评原因 You could capitalize on one or more of the following benefits of conducting a self-assessment and implementing action plans for improvement: 你可以从执行自评和实施改进措施中得出下列好处： jump-starting change initiatives 启动变化 energizing improvement initiatives 加强改进 focusing your organization on common goals 组织目标的一贯化 Provides: - current strengths and opportunities, - a baseline to measure future progress. 提供：-目前的优势和机会；测量未来进展的基准 Self-assessment can provide an impetus for learning, a stimulus for growth, and a trigger for action. 自评能为学习提供动力，为发展提供刺激因素，为行动提供驱动器。 p Case Study 案例研究9 In accordance to the Baldrige program:依据波多里奇方案： The Criteria are designed to help organizations use an integrated approach to organizational performance management that results in (3 goals): 设计本标准是为了帮助组织使用完整的方法进行组织业绩管理，以完成下列目标： Goal 1: delivery of ever-improving value to customers, contributing to marketplace success 向顾客不断提供改 进价值，以及贡献于市场成功。 Goal 2: improvement of overall organizational effectiveness and capabilities 整个组织有效性和能力的改进。 Goal 3: organizational and personal learning 组织和个人的学习。 p Case Study 案例研究9 Please review the definitions of management and process approaches on the next 4 pages and 请在下面4页回顾管理和过程方法的定义，并： 1. Decide which approach is applicable to your operation哪一种方法