【考试大论坛】-外贸高手的询盘回复技巧及询盘回复范文赏析.docVIP

【考试大论坛】-外贸高手的询盘回复技巧及询盘回复范文赏析 第一：各种订单情况回复一：未付款 询盘 回复： 这一环节是一个卖家第一次接触买家，有几个注意事项和大家分享一下： 第一主动出击，当买家下单后应及时主动与买家联系，联系内容可以按照先后顺序包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽快发货。下面请看举例： Dear Tracey, we have got your order of..... The bag you order is one of the best selling products from my store and it is made of high quality leather. But the order seems unpaid. If there’s anything I can help with the price or size etc.Please feel free to contact me. When the payment is finish, I can stock up the item and get it ready for shipping. Thanks Best Regards Cindy 二：已付款订单的回复： 主要内容包括确认产品的颜色、规格、尺码等等具体事宜，表现卖家的专业性。请看举例： Dear David, I am very glad to hear from you. The biggest size we have is 39.And this shoes is little bigger in size. So I think 39 will fit. If you have any other questions, Please feel free let me know. Thanks waiting hear from you soon. Best Regards Cindy 三：发货后的回复 从货物离开中国 海关 至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。因为买家付款后都急于收到货物，而邮寄过程一般又是5-10天不确定的，因此这样随时通知买家货物状态。一是表现自己商业城信度；二是及时的沟通能让买家不再急切询问。请看举例： 1.Dear David， The item you order is already shipped and the tracking number is EA935185185CN The mail status is as follows: 21:43:12 SHANGHAI Dispatch from Sorting Center This is the status of your order. You will get it soon. Thanks for your support and understanding. 2. UNITED STATES OF AMERICA USSFOA Handed over to Customs this is the status showing on EMS.Have you already get the items? If you have got the items, please let me know. Thanks UNITED STATES OF AMERICA 91316 Delivery Dear alejandro, I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you. Thanks Best Regards cindy 四：货物收到后的询问 Dear Cindy, I received the boots but I cant sell them because the Gucci box was ripped up if you cant secure the packages better than that then you will not be hearing from me again！ Dear friend, I am very sorry to hear that. The dam