MANAGEMENT INFORMATION SYSTEMS （MAN2092）教学：chapter 9.pdfVIP

Management Information Systems, 14e, Global Edition (Laudon) Chapter 9. Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 1) From your reading of the chapters opening information to help managers make better case, ACH Food Companies implemented new decisions. information systems in order to achieve which of Answer: C the following business objectives? Page Ref: 384-385 A) customer and supplier intimacy Difficulty: Moderate B) operational excellence C) survival 5) You have been asked to implement enterprise D) improved decision making software for a manufacturer of kitchen E) new products and services appliances. What is the first step you should Answer: B take? Page Ref: 379-380 A) Rewrite the software to support the way the Difficulty: Difficult companys business processes work. B) Select the business processes you wish to 2) A suite of integrated software modules for automate. finance and accounting, human resources, C) Map the companys business processes to the manufacturing and production, and sales and softwares business processes. marketing that allows data to be used by D) Map the softwares business processes to the multiple functions and business processes best companys business processes. describes E) Select the functions of the system you wish to A) process management software. use. B) ERP systems.