MANAGEMENT INFORMATION SYSTEMS （MAN2092）教学：chapter 13.pdfVIP

Management Information Systems, 14e, Global Edition (Laudon) Chapter 13. Building Information Systems 1) The four kinds of structural organizational change to add same-day home delivery of groceries to its enabled by IT, in order from least to most risky, are customers. This is an example of A) rationalization, automation, reengineering, and A) automation. redesigning. B) rationalization of procedures. B) rationalization, automation, reengineering, and C) paradigm shift. paradigm shift. D) business process redesign. C) automation, rationalization, redesigning, and E) organizational change. paradigm shift. Answer: C D) automation, redesigning, restructuring, and paradigm Page Ref: 537 shift. E) paradigm shift, reengineering, rationalization, and 6) The idea that the achievement of quality control is an automation. end in itself describes a main concept of Answer: C A) BPM. Page Ref: 535 B) BPR. C) six sigma. 2) In automation D) TQM. A) business processes are simplified. E) systems analysis and design. B) business processes are reorganized to cut waste and Answer: D eliminate repetitive, paper-intensive tasks. Page Ref: 536 C) standard operating procedures are streamlined to remove bottlenecks.