MANAGEMENT INFORMATION SYSTEMS （MAN2092）教学：Lecture09.pdfVIP

MAN2092 MANAGEMENT INFORMATION SYSTEMS Overview of Enterprise Information Systems (ERP, SCM CRM Systems) Dr Humberto Gumeta h.gumeta@surrey.ac.uk Lijin 203 Sunday, 13 November 2016 1 Module Introduction Contents • Learning outcomes • ERP systems • SCM systems • CRM systems • Key points Sunday, 13 November 2016 2 Learning Outcomes On successful completion of this module the students will be able to: • Understand various types of information systems at different managerial levels. • Develop a critical awareness of emerging information technologies and their impact on business organizations. • Comprehend how business data are captured, processed, and presented by information systems. • Perform basic data analysis tasks with Microsoft Excel and Access to support business decision making. Sunday, 13 November 2016 3 Enterprise Resource Planning (ERP) • How does a modern multinational company with subsidiaries on 5 continents, 83 countries, 18 time zones, 55 thousand employees keep track of its activities? • How do you bring together Supply-chains, Customers, and e-collaboration systems together? • What are the challenges posed by enterprise applications and how are enterprise applications taking advantage of new technologies? Thursday, 10 November 2016 2 Enterprise Resource Planning (ERP) • Enterprise resource planning (ERP) system – collection of integrated software