推荐Introduction to Statistical Quality Control, 4th Edition.pptVIP

Introduction to Statistical Quality Control, 4th Edition Introduction to Statistical Quality Control, 4th Edition Douglas C. Montgomery Arizona State University Chapter 1 Quality Improvement in the Modern Business Environment 1-1. The Meaning of Quality and Quality Improvement 1-1.1 Dimensions of Quality 1-1.2 Quality Engineering Technology 1-1.1 Dimensions of Quality Performance Reliability Durability Serviceability Aesthetics Features Perceived Quality Conformance to standards 1-1.1 Dimensions of Quality Definitions of Quality Quality means fitness for use - quality of design - quality of conformance Quality is inversely proportional to variability. 1-1.1 Dimensions of Quality Quality Improvement Quality improvement is the reduction of variability in processes and products. Alternatively, quality improvement is also seen as “waste reduction”. 1-1.1 Dimensions of Quality –  Transmission Example 1-1.2 Quality Engineering Terminology Quality Characteristics Physical - length, weight, voltage, viscosity Sensory - taste, appearance, color Time Orientation - reliability, durability, serviceability 1-1.2 Quality Engineering Terminology Quality engineering is the set of operational, managerial, and engineering activities that a company uses to ensure that the quality characteristics of a product are at the nominal or required levels. 1-1.2 Quality Engineering Terminology Two types of data Attributes Data - discrete data, often in the form of counts. Variables Data - continuous measurements such as length, weight. 1-1.2 Quality Engineering Terminology Specifications Quality characteristics being measured are often compared to standards or specifications. Nominal or target value Upper Specification Limit (USL) Lower Specification Limit (LSL) 1-1.2 Quality Engineering Terminology When a component or product does not meet specifications,