宣城市第十届中等职业学校技能大赛酒店服务赛项英语口试题库.docxVIP

宣城市第十届中等职业学校技能大赛酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点： 1. Q: Ask the guests if they have a reservation with your restaurant. A: Good evening. Do you have a reservation? 2. Q: How do you check upon the guest’s name of the reservation? A: Good evening. Under whose name was your reservation made? 3. Q: The guests need a table for 4, and they would like to dine somewhere quiet. A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s very nice and quiet here. 4. Q: Can you explain the terms of breakfast both for adults and children in the hotel? A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6. 5. Q: The guests would love to try some Chinese food, and they ask for your advice on where to have a dinner party. A: The Rose Restaurant of our hotel serves very good Chinese food. It’s on the 2nd Floor. 6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest that he book a table the same time tomorrow evening. A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening. 7. Q: Ask the guests their preference for the egg dishes. A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets? 8. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.A:Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here. 9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it. The fruit combination is on the house. 11. Q: Visit the table to check if your service is satisfactory. Inform the guest the last course will be dessert? A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.