商务英语函电技能训练王黎明chapter12Chapter12Complaintsand__Claims.pptVIP

and polymers, synthetic fiber products and organic chemical feedstock. Headquartered in Beijing, Sinopec Chemical Products Sales Company consists of four regional branches located respectively in Beijing, Ningbo, Guangzhou and Wuhan. These branches are entrusted to be respectively responsible in four regions -- North China, East China, South China and Central China. The representative offices of the branches are set up in major target markets of China and new transit warehouses are established in major consumer areas for customer focus and better service. One day, Mr. Zhou, sales manager of Ningbo Sinopec Chemical Products Sales Company S.S. “Far East” in execution of Contract No. NB-8797, and discharged at Houston, we now Lodge claims with you as follows: Claim Number Claim for Amount DEC-11 Short weight USD 2,000.50 DEC-12 Quality USD3,000.20 Total Amount USD 5,000.70 To support our claims, we enclose herewith one copy each of Inspection Certificates No. 7890 and No.7867 together with our statement of claims which amounts to USD 5,000.70. We feel sure that you will give our claims your most favourable consideration and let us have your statement at an early date. Yours faithfully, Johnson and inferior quality on the consignment of synthetic resins shipped per s/s “Far East”. We immediately looked into the matter and find that our synthetic resins were properly weighted at the time of loading and the quality was up to standard. We, on our part, really cannot account for the reason of your complaint. But since the synthetic resins were examined by a public PPT研究院 POWERPOINT ACADEMY * * 尚辅网 / 在线教务辅导网： 更多课程配套课件资源请访问在线教务辅导网 Chapter 12 Complaints and Claims 2 Contents Training Guidelines 3 Specimen Letter 4 Training 5 Summary of Training 6 Obj