公司物流逆向管理系统设计论文.docVIP

摘 要 逆向物流是与顺向物流相对的物流过程，是一种包含了产品退回、物料替代、物品再利用、废弃物处理、维修和再制造等流程中的物流活动。它是回收和环保产业的综合，目标是对产品进行适当的处理或者恢复一部分价值。逆向物流是实现社会可持续发展的重要手段之一，采用第三方逆向物流能降低成本，提高客户服务水平。结合现代“精益生产”的需求五菱物流公司提出了“JIT配送”方案，快速响应客户需求。伴随业务的增加，客户需求越来越高物流成本上升，通过逆向管理降低成本就显得越来越重要。五菱物流有限公司的逆向管理分为回收逆向和退货逆向，其中回收逆向又分为非循环包装回收和可循环包装回收。对于退货逆向管理，该报告将结合“六西格玛”质量控制理论，通过持续性改进体系改进物流质量；物流包装的回收则采用“逆向物流正向控制”的思想，减少回收失误。所以该逆向管理系统设计的目标主要有三个，一是通过系统预估非循环包装物重量并对回收人员监督，减少公司物流成本。二是通过系统跟踪周转箱等工位器具状态，及时对要回收的循环包装响应，加快物流周转速度。三是通过退货中的“六西格码” 质量控制图和PDCA循环改善流程减少物流原因退货数量，为“JIT配送”提供更高的服务质量实现配送“零缺陷”。 关键词：第三方逆向物流，JIT配送，六西格玛, 回收逆向，退货逆向，管理系统 Abstract The reverse logistics and logistics are relative logistics course, it is a logistics activity which include products return, supplies substitute, article utilize, discard deal with , maintain and procedure again,and so on. The reverse logistics is a synthesis of environmental protection and recycle industry, aiming carry on appropriate treatment or resume some value from the products. It is one of the most important means of realize social sustainable development, adopting the third partys reverse logistics can reduce the cost and improve customers service level. According with modern “lean production demand, Company propose “JIT Logistics”, offer to customer and respond fast (quick respond, QR) . Accompany by the increase of business, the more rise of logistics cost, the higher demand by the customer the way. It will be more important to have lower costs through reverse management and The reverse management of Wuling Logistics Co.，Ltd divide retrieve into retrieve reverse and reverse sending back goods reverse, the former assign to non-circulate and packing retrieving , recyclable and pack retrieving . According to the management of being reverse sending back goods, this report will combine the quality control theory of “six Sigma , improving logistics quality through the constant improvement system. Recovery that logistics pack adopts thought of “reverse logistics to control , reducing the fault of retr