酒店英语之客房部实务.pdf

Unit2 Housekeeping Topic 1 About housekeeping ▲Learning procedures 1. Background information introduction 2. Listening activities 3. Language points 4. Exercises 5. Further development activities 6. Assignments 2 ▲ Learning objectives 1) Students are required to get familiar with the functions of housekeeping department. 2) Students are required to know how to make an introduction to housekeeping department. ▲ Background information: 1. Knowing the functions or duties of housekeeping department. 2. This department is instrumental in ensuring the cleanliness of the hotel and maintaining facilities in guestrooms offices and public areas to provide maximum guest satisfaction. The organization chart for a housekeeping The organization chart for a housekeeping department in a hotel department in a hotel ▲Listening activities ▲Listening activities You are going to listen to a brief introduction to the housekeeping department. Then make a discussion about the following questions: 1.What are the main products that a hotel produces? 2.Do you agree that the housekeeping department is the backbone of a hotel? Why 3.Say something about the duties of the housekeeping staff. 4.What does the phrase “satisfying the guest” mean? 5.What can assure a high occupancy rate? ▲Language point: words phrases ▲Language point: words phrases backbone (n. 脊梁、脊柱) willingness (n. 意愿) attractive （a. 有吸引力的） chamber (n. 房间) cleanliness (n. 清洁) chamber maid (n. 客房女服务员) laundry (n. 洗衣) houseman (n. 杂物工) supervisor (n. 管理员) valet （n. 洗烫工）