ECTP – Crew TrainingPPT.ppt

ECTP – Crew Training ; L I K E I T N E V E R E V E N H A P P E N E D ? ;Production Helper Job Overview;#1 Responsibility: SafetyYou should strive to be safe in all you do to protect the customers, your coworkers and yourself. Safety includes the following:;#2 Responsibility: Act Professionally at the Job Site;#4 Responsibility: Equipment Repair;#5 Responsibility: Cleaning and Restoration WorkYou are responsible for assisting in cleaning and restoration work in your job. You should follow SERVPRO Production Guidelines when you clean:;#6 Responsibility: Job-Site Support;#7 Other Key Responsibilities;Report any communications about the company, positive or negative, to your supervisor on a timely basis. Communications with customers, adjusters, agents or centers of influence must be positive. Any negative representations or representations contrary to company policy are grounds for termination. Do not sacrifice the integrity of SERVPRO. Whenever there are conflicting priorities, ask your supervisor for help in prioritizing tasks. Fulfill all job-related requests made by the supervisor or owner. Assist other staff members, as necessary.;Good Personal Appearance Is Important!;SERVPRO is a cleaning company, so all employees must exemplify clean. Good personal appearance is difficult for SERVPRO employees because we are doing sweaty work in dirty places. We must try to keep up personal appearance as much as possible;Uniforms;Body Cleanliness;Fresh Breath;Customer Appearance;Crew Rules;No Smoking;Uniforms;Safety;Language;Telephone;Privacy/Security;Bathroom Use;Courtesy;Drug and Alcohol Use;What To Do Before The Van Leaves The Office;Make Sure You Are on Time to the Job;When a crew determines it is off schedule, a call should be made to the office to inform them of the situation. This will give the scheduler time to make changes. If our goal is complete customer service, we must communicate with our customers and let them know we will be early or late. They are alread