酒店英语学习情境二：餐厅服务英语2-1 Greeting and Seating Guests.pptVIP

学习情境二：餐厅服务英语 学习任务: 迎宾和引座 Name : Anna Job: restaurant hostess Responsibility: To greet guests and seat them on guests’ requests Contents Learning Objectives 学习目标 Working Procedures 工作程序 Greet the guest within 15 seconds 15秒内与宾客打招呼 Ask the guest some information 询问宾客信息 Guide the guest to his seat 引领宾客人入座 Draw the chair for the guest 为宾客拉桌子 Help the guest leave the seat 照料宾客离席 Thank the guest for having a meal at the restaurant 再次向宾客表示感谢 See the guest off warmly 热情地欢送客人 Working Knowledge 工作知识(1) 1. When the guests come to the restaurant, the hostess should greet them in such a way： “早上好，小姐/先生。”“Good morning, sir/madam ” “下午好，小姐/先生。”“Good afternoon, sir/madam.” “晚上好，小姐/先生。”“Good evening, sir/madam.” 或与客人互相寒暄： “您今天好吗？”“How are you ( today)?” “我很好，谢谢，你呢？”“I’m fine, thank you, and you?” “很好，谢谢您？”“I’m very well, /I’m fine, too. Thank you. Working Knowledge 工作知识(2) 2. When the guests leave the restaurant, the hostess should see them off warmly. “很高兴再次见到您（欢迎再次光临），王先生。” “Nice to see/ meet you again, Mr. Wang.” “再见。”“Goodbye.” “祝您今天过得愉快。”“Have a nice day.” “祝您在这居住愉快。”“Wish you happy here.” Working Knowledge 工作知识(3) Working Knowledge 工作知识(4) 4. Different dining environment in a restaurant Hotel Task 酒店任务 Suppose you are Anna, now you’re going to greet and seat the guest. Please perform the task according to the hints below with your partners. Words to know reservation n. 预订 outdoor adj. 露天的 seat vi. 使……就坐 private n. 单间 available adj. 可提供的 wait vt.& vi. 等待 full adj. 满的 reserved adj. 预定的 view n. 景色 take a seat 坐下 menu n. 菜单 share a table 共用餐桌 Useful expressions 1. Welcoming Guests 欢迎客人 (1) Welcome to our restaurant. (2) Come this way, please. 2. Greeting Guests 问候客人 (1) Do you have a reservation? (2) This table has already been reserved. (3) You may sit where you like. Useful ex