酒店英语学习情境三：客房服务英语3-2 Cleaning the Room.ppt

学习情境三：客房服务英语 学习任务: 客房清理服务 Name : Peter Job: Room attendant Responsibility: To make up the hotel rooms and clean the rooms on guests’ request Contents Learning Objectives 学习目标 Working Procedures 工作程序 Enter the guestroom. 进入客房 Dispose the rubbish. 清理垃圾 Remove dirty bed linen. 更换床单 Make up the bed. 整理床铺 Dust the room. 清理房间 Replenish guest supplies. 补充客用品 Clean the bathroom. 清洁浴室 Vacuum the sleeping room floor. 地板洗尘 Fill in the form and leave. 登记并离开 Working Knowledge 工作知识(1) 1.Before entering the room, you should ask the guest if he/she allow you to enter with the following sentence, “Housekeeping. May I come in?” If the guest doesn’t allow you to come in, you need to ask him/she, “When would you like me to do the room?” Working Knowledge 工作知识(2) 2. Room status 房态 Hotel Task 酒店任务 Suppose you are Peter, now you’re going to clean the guestroom. Please perform the task according to the hints below with your partner. Words to know Useful expressions 1. Asking whether start to do room cleaning. 为客人提供清理客房服务 (1) I’m sorry to disturb you. May I make up your room now? (2) Would you like me to make up your room? (3) May I do the turn-down service? 2. The guest disagree to do room cleaning at the moment.客人目前不同意清理客房 (1) What time would it be convenient? (2) What time would be better for you? (3) I will come back later. Useful expressions 3.Going into the room and doing room cleaning.进入客房进行清理 (1) May I vacuum the room now? (2) May I make up these things on your bed? (3) Your room will be ready in fifteen minutes. Activity 1.Identify the items in the picture and write down the names of the items as more as you can. 在图中辨识相关的物品并尽你所能写下物品的名字。 Activity 2. Can you put the following pictures into the right steps? Cut the following pictures, and paste them in the right box. Then tell your partner what they are doing. 把下列图片贴在相应的步骤。 Hotel tips Thank you！ * Learning Objectives 学习目