oracle诊断工具imtdocvw.pptVIP

- World Class, Industry Leading Customer Support Basics Agenda What are support diagnostics tools Basic characteristics Delivery methods Types of support diagnostics tools Setup test demo Activity test demo Collection test demo Support diagnostics tools usage benefits Where to find support diagnostic tools Where to download support diagnostics tools from Where to find additional information How to choose the right test How Support Diagnostics Tools are supported Support Diagnostics Tools Support diagnostics tools is a set of tests gathering information about technical environment, configuration and data. Some of these tests examine collected information, provide feedback on this information and suggest resolution steps to solve identified issues. Basic Characteristics No updates, inserts, or deletes Sensitive customer information is not collected or displayed Security model similar to Oracle Applications that restricts access to information based on responsibility All released tests passed successfully Oracle security review Support Diagnostics Tools Test Types: Setup - gathering information about setup relevant to a particular product / functionality / issue, examining that information, providing feedback and suggesting appropriate actions Activity - gathering information about data and configuration relevant to a particular functionality / issue, examining that information, providing feedback and suggesting appropriate actions Collection - gathering information relevant to a particular product / functionality / issue D E M O N S T R A T I O N Setup Tests D E M O N S T R A T I O N Activity Tests D E M O N S T R A T I O N Collection Tests Support Diagnostics Tools BenefitsSummary Information in a test output helps to: Identify and solve potential issues before suffering their symptoms Identify and solve existing issues without need of assistance Increase self-service effi