惠普逆向物流.ppt

October 2003 ? 2006 Hewlett-Packard Company Development Company, L.P. October 2003 Presentation Title 逆向物流 BPM 小组 Returns – 逆向物流 为什么有逆向物流? Warranty repair 保修期修理 Customer dissatisfaction客户不满意 Leased equipment returning租借设备返回 Trade-ins and exchanges 贸易和退换 Stock adjustment 库存调整 Dead on arrival 到达前毁坏 Product recalls 产品召回 Reusable containers 复用的集装箱 Take-backs programs (i.e. packaging materials) – EU回收项目（例如包装材料）--欧洲 WEEE - Waste Electrical and Electronic Equipment 报废的电子产品和设备 RoHS - Restriction of Hazardous Substances 社会责任 危险物质的处置 Corporate citizenship (environmentally friendly) 世界公民（保护环境） Government regulations （政府法规） 逆向物流业务架构 逆向物流解决方案 逆向物流信息系统 * ? 2006 Hewlett-Packard Development Company, L.P. This document is subject to change without advanced notice. 信用修改（冲账） 处置 返回品仓库 销售发运库 再装箱 成品库存 经销商返回 承运人捡货 IC 返回 DOA Stock Adjust Customer Sat. 新品导入工程师 降价处理 密封箱 废置 产品 破碎和再循环供应商 运输仓库 工厂直销模式 寄售经销商 损坏单元返回 备件修复项目 分类 翻新 在物流提供商处进行测试和翻新 修理 测试 损坏或已开箱 再装箱 逆向物流业务模式 家庭/办公室 保修 拒绝Non-HP 返回经销商 HP缺陷调整 / 不知名客户 不同的运输仓库 经纪人销售 无法修复的产品 破碎和再循环供应商 HP 备件平衡 HP 逆向物流 HP 新的逆向 接受 HP 服务通知 HP捕获 信息 Return HP Standard Costing Revenue Cost Accounting Financial Accounting Valuation of balances relevant to balance sheet Accounts Receivable Accounts Payable General Ledger Accounting Period End Closing (Controlling) HP Transfer Pricing Administration HP Trade Pricing Administration HP Distribution Cost Charging and Allocation (DCCA) HP Inter-Company Handling HP Inter-Company Accounting Enable Product Definition /Development HP Trade Customer Billing Quality Inspection HP Pre-Screen Product Data Management Production Procurement Planning Production Sales and Distribution Procurement Inventory / Warehouse Mgmt transportation HP New Product Introduction HP Material Change (Part Roll) Consumption Driven planning Discrete Production Procurement of Material External Services Source Administration HP PO Maintenance Internal Procurement Procurement via Subcontracting Return Deliveries HP Hold Managem