[材料科学]48-Housekeeping-Training-Basic-Standard.pdfVIP

HOUSEKEEPING TRAINING BASIC STANDARD Conducted by: Drs. Agustinus Agus Purwanto, MM Jl Tukad Batanghari V I/7A Panjer – Denpasar 80225 Denpasar – Bali Indonesia 1. Entrance Doors  Checked mechanical key, primary locking device or  Secondary locking device – door guard  Do not disturb sign  Legal notice (per state and local government law) to include departure time  Safety and security instructions / and evacuation map  Notice advising guest to double lock door when not in use 2. DRESSING DESK TOP  Guest folder (compendium) – hotel quality: to include the followings: 2. Stationary sheets 3. Envelopes 4. Airmail envelopes 5. Airmail envelopes (V P) 6. Notepads (luxury rooms / suites only) 7. Note cards envelopes (luxury rooms / suites only) 8. Pen – hotel quality 9. Note pad with hotel phone number 2. DRESSING DESK TOP (continue) 1. Telex message forms (if the hotel has a telex machine) 2. Paging forms (where guests can be located: luxury rooms and suites only) 3. Luggage stickers (optional) 4. Directory of guest service (in booklet, and placed separately on the desk) 5. Post card (optional) 6. Room service menu 7. Door knob breakfast menu (at all times) 8. Guest service questionnaire (1 per page) 9. Live plant or fresh cut flower (s) in vase (luxury rooms / suites only) 3. DRAWERS: 1. Religious books (Islamic Christianity) 2. Swim suit bag (optional) – luxury rooms and suits only 4. CLOTHES CLOSET  Coat hangers with paint bar  Coat hangers with skirt clip  Coat hangers padded (luxury rooms and suites only)  Clothes hooks  Tie rack (optional)  Plastic laundry