[最新]礼宾部培训资料.docVIP

Are?these?your?baggage??,,,,,这些是您的行李吗？?,,,,,Is?this?everything,?sir？?,,,,,这是全部东西吗，先生？?,,,,,May?I?take?them?for?you??/?Let?me?help?you?with?your?luggage.?,,,,,我来帮您拿好吗？?/?让我来帮您拿吧。?,,,,,I?hope?Im?not?disturbing?you.?,,,,,我希望没有打扰您。?,,,,,Just?a?moment,?madam.?Ill?bring?them?to?you?right?away.?,,,,,等一会儿，夫人。我马上送来。?,,,,,The?bellboy?will?show?you?to?your?room,?sir.?,,,,,先生，行李生会送您到房间的。?,,,,,Here?is?your?room?key.? You?may[can]?leave?your?luggage?in?the?Concierge.?,,,,,您可以把行李放在礼宾部。?,,,,,Would?you?like?to?check?your?luggage?here??,,,,,您要寄存行李吗？?,,,,,Don’t?worry,?your?luggage?will?be?sent?up?at?once.?,,,,,别担心，您的行李很快就会送上去的。?,,,,,When?you?check?out,?please?call?NO.6849?and?we’ll?help?you?with?your?luggage?immediately.?,,,,,如果您要退房，请致电6849，我们将马上帮您运送行李。?,,,,,May?I?know?your?room?number??/?Whats?your?room?number,?please??,,,,,您能告诉我您的房间号吗？?,,,,,May?I?have?a?look?at?your?room?card??,,,,,我可以看一下您的房卡吗？? May?I?have?a?look?at?your?room?card??,,,,,我可以看一下您的房卡吗？?,,,,,Do?you?mind?if?I?put?your?luggage?at?here??,,,,,我把您的行李放在这里好吗？?,,,,,Please?sign?your?name?here.?,,,,,请您在这里签名。?,,,,,Would?you?like?me?to?call?a?taxi?for?you??/?Would?you?want?a?taxi??,,,,,你需要我为你叫一辆出租车吗？?/?需要出租车吗？?,,,,,About?20?minutes?by?texi?from?here?to?Airport.?,,,,,从这里到机场大概需要20分钟。?,,,,,Im?sorry?to?have?kept?you?waiting?./Sorry?to?have?kept?you?waiting?,,,,,对不起让你久等了。?,,,,,Would?you?tell?me?your?phone?number???,,,,,您能告诉我您的电话号码吗？?,,,,,After?you,?please．/?You?first,?please.?,,,,,你先请。?,,,,,This?way,?please?,,,,,这边请。?,,,,,Is?there?anything?else?I?can?do?for?you？?,,,,,您还有什么事要我做吗？?,,,,,I?see?what?your?mean.??,,,,,我了解你的意思。?,,,,,I’ll?send?the?luggage?up?by?another?lift.?,,,,,我乘另一部电梯把行李送上去。?,,,,,Here?we?are,?sir,?room?1101?,,,,,先生，1101房到了。 情景对话 场景一：?,,,,,Doorman[D]:?Good?evening,?sir?and?madam．Welcome?to?our?hotel．?,,,,,门童[D]：晚上好。欢迎光临！?,,,,,Mr?Steven[S]：?Good?evening．?,,,,,Steven先生[S]：晚上好。?,,,,,[D]?Excuse?me,?sir．?So?you?have?got?altoge