海航英语.docVIP

Part 2 English for Front Office 前厅部英语 Useful Sentences 常用句型 A moment please，I’ll put you through. 好的，请稍等，我帮您转过去。 All right，Mr. Smith. Your room is 1818. Here is your welcome booklet (key card). 好的，史密斯先生，您的房间是1818号，这是您的欢迎卡。 All right，sir. May I see your passport? 好的，先生，可以看一下您的护照吗？ Are these your baggage? May I take them for you? 这些是您的行李吗？我来帮您拿，好吗？Can I register for you? 我能为您登记吗 Can you fill in the address for me? 能帮我填一下地址吗？ Could you give me your room number，please? 请您告诉我您的房号。 Could you please write down your address here? 请您填一下地址好吗？ Could you settle any incidental charges when you check out，please? 结帐时请付清杂费。 Could you sign your name here，please? 请在这里签名好吗？ Could you take a message for her, please? 你能不能为我给她留信口信？avid，please show Miss Li to her room. Thank you. 大卫，请带李小姐去她的房间。 Did you take anything from mini-bar this morning? 今天早上您从房间的冰箱里拿过东西吗？ Do you have a reservation with us? 您有订房吗？ Do you have the confirmation letter for reservation? 您的预订有确认信吗？ Don’t worry，sir. There are some other hotels around here and the nearest one is the HNA Hotel. It is a five-star hotel. 别担心，先生。这儿附近还有一些饭店，最近的一家是海航饭店。它是一家五星级酒店。 Don’t worry. Please leave your room number and your name. We’ll contact the guide and let you know as soon as possible. 别担心。请留下您的房间号和姓名。我们会尽快联络导游并告知您。 For outside calls, please press 9 first and when you hear the dialing tone, press the number you want. Good morning，Sir. Welcome to our hotel. 早上好，先生。欢迎光临我们酒店 Goodbye Mr. Wang，we hope you have a nice trip. 王先生，再见，祝您旅途愉快。 Have you a reservation? 您预订过吗？Here is your bill. Would you like to check it? 这是您的帐单，请您查一下。 Here is your change and receipt, sir. I’ll send a bellman up to get your luggage. 先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。 Here is your exchange slip. Please keep it. You need to show it at the customs when you want to convert the Chinese currency that you did not spend back into your own currency. 这是您的兑换水单，请保存好。您在海关把没花完的人民币换回本国货币的时候需要出示这张水单。 Here is your room key 给您房间