Introduction to Statistical Quality Control, 5 th edition文档.pptVIP

Chapter 1 * Introduction to Statistical Quality Control, 5th Edition by Douglas C. Montgomery. Copyright (c) 2005? John Wiley Sons, Inc. The Juran Trilogy Planning Control Improvement These three processes are interrelated Control versus breakthrough Project-by-project improvement Chapter 1 * Introduction to Statistical Quality Control, 5th Edition by Douglas C. Montgomery. Copyright (c) 2005? John Wiley Sons, Inc. Some of the Other “Gurus” Kaoru Ishikawa Son of the founder of JUSE, promoted widespread use of basic tools Armand Feigenbaum Author of Total Quality Control, promoted overall organizational involvement in quality, Three-step approach emphasized quality leadership, quality technology, and organizational commitment Lesser gods, false prophets Chapter 1 * Introduction to Statistical Quality Control, 5th Edition by Douglas C. Montgomery. Copyright (c) 2005? John Wiley Sons, Inc. Total Quality Management (TQM) Started in the early 1980s, Deming/Juran philosophy as the focal point Emphasis on widespread training, quality awareness Training often turned over to HR function Not enough emphasis on quality control and improvement tools, poor follow-through, no project-by-project implementation strategy TQM was largely unsuccessful Chapter 1 * Introduction to Statistical Quality Control, 5th Edition by Douglas C. Montgomery. Copyright (c) 2005? John Wiley Sons, Inc. Total Quality Management (TQM) TQM is “just another program” Value engineering Zero defects “Quality is free” Recipe for Ineffectiveness and maybe Disaster Chapter 1 * Introduction to Statistical Quality Control, 5th Edition by Douglas C. Montgomery. Copyright (c) 2005? John Wiley Sons, Inc. Quality Systems and Standards Chapter 1 * Introduction to Statistical Quality Control, 5th Edition by Douglas C. Montgomery. Copyright (c) 2005? John Wiley Sons, Inc. The ISO certification process focuses heavily on quality assurance, without sufficient weight given to quality planning and quality contr