浅析无锡顺丰速运业务运作流程.doc

毕业设计（论文）报告 题 目 浅析顺丰速运（无锡）分公司业务运作流程 系 别 国际商学院 专 业 物流管理 班 级 0902 学生姓名 徐天天 学 号 092014 指导教师 刘晓燕 2012年 05 月 浅析顺丰速运（无锡）分公司业务运作流程 摘要：Analysis of the business operating process in sf (Wuxi) branch Abstract：With the rapid development of our economy, the logistics industry is highly valued. The aggravation of the market competition, transport, warehousing and distribution of the integration trend is increasingly clear, How to effectively reduce logistics costs at the same time, improve the timely and efficient, To meet customer requirements more stringent service. Logistics network system optimization design is to solve the problems associated with the one of the important starting point. From the various logistics companies and industrial and commercial enterprises generally pay close attention to and take seriously. Market economy and information under the conditions of the competition between enterprises, Is a capital, technology, talent, idea, strategy of integrated competition, Specific to China is not yet a mature logistics industry, the competition has evolved into a situation of contest. Who took the lead in realizing modernization of logistics management and operation, who had a high degree of modernization. This article will focus on the introduction of express ( Wuxi) company business operation process, based on a comprehensive analysis of the operation of the advantages and disadvantages, and put forward the corresponding improvement measures. Key Words: Logistics、Delivery process、Process optimization 目录 前言 1 第一章 顺丰速运简介 2 1.1顺丰速运（集团）公司概况 2 1.2顺丰速运（无锡）分公司简介 3 第二章 顺丰业务运作流程介绍 5 第三章 顺丰业务运作流程中的不足之处 5 3.1流程繁琐、缺乏衔接、成本高 6 3.2网络系统不够完善 6 3.3物流信息技术水平不高 6 3.4人员素质不高、服务范围不广 6 第四章 顺丰业务运作流程改进建议 7 4.1进行系统内部优化、科学化管理 9 4.2加快网络系统的建设 9 4.3大力发展现代物流信息技术 10 4.4培养专业人才、拓展服务范围 11 总结 12 致谢 13 参考文献 14 前言 随着经济全球化的发展,迫使工商企业对物流企业提出了更高的标准,它要求物流企业能够为其提供快速、有效的物流服务。运输是物流活动的主要组成部分，是物流的核心环节，不论是企业的输入物流还是输出物流，或者流通领域