Liability for Bad Software and Support Cem Kaner不良软件和支持的责任.pdfVIP

Liability for Bad Liability for Bad Software and Support Software and Support Support Services Conference March 12, 1997 Cem Kaner J.D., Ph.D. kaner@ 408-244-7000 (I’ve written a paper to accompany this talk. You can retrieve it from my web site, .) Copyright (c) Cem Kaner, 1996-97. All rights reserved. Overview Overview 1. Reasonable customers will sue over bad software. 2. The lawsuits provide some common sense lessons. 3. It costs money to control the risks. 4. Concluding notes: The Uniform Commercial Code revision won’t make these issues go away. Copyright (c) Cem Kaner, 1996-97. All rights reserved. 1. Reasonable Customers will Sue Is There a Litigation Crisis? Is There a Litigation Crisis? 1994 Annual Report of the Judicial Council of California: Superior Court Civil Filings: 1983-84 1992-93 increase 561,916 684,070 122,154 (21.7%) (1983-84 is the first of the 10 years in this study. 1992-93 is the last of the 10 years.) Copyright (c) Cem Kaner, 1996-97. All rights reserved. 1. Reasonable Customers will Sue Is There a Litigation Crisis? Is There a Litigation Crisis? Look More Closely: Superior Court Civil Filings: 1983-84 1992-93 increase 561,916 684,070 122,154 (22%) Personal injury, death, property damage: 1983-84 1992-93 increase 96,731