凯悦酒店01-03 How to Present the Menu and Wine List.pptVIP

Introduction前言 We want every Guest to feel the Hyatt Touch! 我们要让每一位客人感受到凯悦温情！ Let us delight our guests with our enthusiastic service attitude demonstrated through Flexibility, Initiative, Teamwork and Sincerity. 让我们成为“优态使者”，灵活主动，真诚待客。 Objective目标 By the end of this session, our objective is to ensure that you have learned “How to Present the Menu and Wine List” with confidence, and according to our defined standards. 到这次课程结束的时候，我们的目标是要确保你学会 怎样按照我们酒店的标准，自信地 “为客人呈递菜单和酒单”。 Any Questions? 有问题吗？ Where to Collect the Menu and Wine List从哪里拿取菜单和酒单 Fountain Lounge 大堂酒廊 Menus / Wine List / beverage list are at the hostess desk 菜单和酒单摆放在领位台 1. Where to Collect the Menu and Wine List从哪里拿取菜单和酒单 Lobby Bar 玲珑吧 Menus / Wine List / beverage list are at the hostess desk 菜单和酒单摆放在领位台 2. Check the Condition of Menu and Wine List检查菜单和酒单 What do we need to check with our menus? 如何检查菜单？ Clean and presentable 整洁、美观 Free from rips, tears, stains and dog-ears 无裂口、破损、污渍和折角 Most current menu 最新的菜单 2. Check the Condition of Menu and Wine List检查菜单和酒单 What do we need to check with our menus? (Cont’d) 如何检查菜单？ （续） Used for the correct meal periods 适合就餐时段的菜单 Sufficient menus available for the outlet operation! 足够的菜单 3. Presenting the Menu呈递菜单 Who presents the menu? 谁呈递菜单？ Lobby Lounge Lobby Bar 大堂酒廊和玲珑吧 the hostess / Server/ TL/ AM 领位/服务生/ 领班/ 副理 4. Holding the Menu and Wine List手持菜单和酒单 How would we hold the menus? 如何手持菜单？ In an upright position on the side of your body 手持菜单，放在身体的一侧 What would we consider about our posture? 我们应采取怎样的姿势？ Maintain a upright posture at all times 始终保持身体正直 5. Presenting the Menu and Wine List呈递菜单和酒单 How would we approach the guest? 如何走近客人？ From the right hand side of the guest where possible 走近客人的右边 Smile as we really mean it 发自内心的微笑 Keep good eye contact 保持良好的眼神接触 Maintain good posture 保持身姿端正 5. Presenting the Menu and Wine List呈递菜单和酒单 What do we need to ensure? 我们需要确保什么？ Excuse ourselves to t