供应链管理论文：x公司服务供应链环境下服务零配件库存管理研究.doc

供应链管理论文：X公司服务供应链环境下服务零配件库存管理研究 【中文摘要】近年来,工程机械行业在中国市场发展迅猛,各品牌之间的竞争也日趋激烈。仅仅在几年前,各个生产厂家注重的还是产品质量的提升以及市场的推广和销售,而对售后服务,包括对服务零配件的供应却没有给予一定的重视和关注。然而,随着竞争的加剧,许多管理者已经意识到,服务零配件供应链的高效运转很大程度上将决定竞争的成败。他们发现,高效的服务零配件供应链是其与竞争对手形成差异的关键因素。在其他竞争方式和手段日趋同质的前提下,如何能够建立合适、高效的服务零配件供应链体系,是赢得市场和用户的主要手段之一。本文在对X公司的行业背景、市场特性和产品进行分析的基础上,重点对其服务零配件供应链管理、库存管理现状及存在的问题进行了深入的剖析。通过对X公司库存管理中存在问题的分析,找出问题产生的根源,并在此基础上制定出相应的改进措施和建议,从而为X公司零配件库存管理水平的提升出谋划策。 【英文摘要】In recent years, Construction Machinery market is quickly developed, and the competition of brand becomes severity. A few years ago, the competition between companies were about how to improve the quality and market extend and increase the sales, but for after-sales and spare parts have not been thank more. With increasing competitions, more and more managers wake up to the important of spare parts supplied. It decide the succeed or failed of competition. They discovered higher efficiency supply chain of spare parts is pivotal factors of competition means. How to set up appropriate and higher efficiency supply chain of spare parts is the main means that win the market and consumer as the same competition means.This article discussed the basis、market character and manufacture of X company, it analysis actuality problems of X company for supply chain management and stock management. According to this analysis find out the reason of problem and then make out the plan to amend the management, as the same time improved management level. 【关键词】供应链管理 服务供应链 零配件 库存管理 【英文关键词】Supply Chain Management Supply Chain Of After-Sales Spare Parts Stock Management 【目录】X公司服务供应链环境下服务零配件库存管理研究 摘要 4-5 ABSTRACT 5 第一章 绪论 8-12 1.1 研究背景 8-9 1.2 研究目的 9-10 1.3 研究内容 10-12 第二章 基本理论概述 12-25 2.1 供应链、服务供应链基本理论 12-17 2.1.1 供应链、供应链管理定义 12 2.1.2 服务供应链、服务供应链管理的概念研究 12-14 2.1.3 服务供应链与产品供应链的相似与区别 14-15 2.1.4 服务供应链节点及连接形式 15-16 2.1.5 服务供应链节点成员之间的协同关系 16 2.1.6 服务供应链中的牛鞭效应 16-17 2.2 库存与库存管理基本理论 17-19 2.2.1 库存的概念 17-18 2.2.2 库存在供应链管理中的意义 18-19 2.3 服务零配件定义及其分类 19-21 2.4 服务零配件市场特点