Topic 07 电话接待.docVIP

电话接待（一） Receiving Phone Call Bob is calling to Baojie Company, and he wants to speak to Jack. A: Baojie Company. May I help you? B: I would like to speak to Jack, and I need his extension number, please. A: We have two Jacks. Which Jack do you want to speak to? B: I want to speak to Jack Smith A: Ok, sir. Jack Smith’s extension number is 8844. But I’m not sure if the line is available. I’ll check it out for you... I’m sorry the line is busy. Would you like to wait a moment, please? B: Ok. (A few minutes later) A: The line is free now. I’ll put you through. B: Thank you C: Hello, this is Jack