[人力资源管理]Behavioural Skills for Business.ppt

Behavioural Skills for Business Introduction to the unit Section 1--The role of the manager Section 2--Leadership Section 3--Influencing skills Section 4--Conflict in the workplace Section 5--Assertiveness Section 6--Negotiation Section 7--Problem solving and decision making Section 8--Time management Section 9--Meetings and briefings Section 10--Stress management Introduction to the Unit(1) The purpose of this unit: To allow you to be able to explain what managerial behaviour in organisations involves . To analyse the behavioural skills that managers need in order to manage their own behaviour and to deal with others . To recognize the skills that managers need in order to behave effectively in situations that arise within a dynamic business evironment. Introduction to the Unit(2) The outcomes of this unit : Outcome 1– Analyse the main aspects of managerial behavior in organisations Outcome 2– Analyse behavioral skills used by managers Outcome 3—Analyse techniques used by managers to manage themselves and others. Section 1 The role of the manager Learning objectives After studying this section, you should be able to : Explain the concept of the management Identify and explain the role of managers Discussion What is management and who is manager in your own opinion ? 1.1 The definition of management and manager 1.1.1 Management : one or more managers individually and collectively setting and achieving goals by exercising related functions and utilizing various resources. 1.1 The definition of management and manager 1.1.2 Manager :People who allocate and oversee the use of resources. 1.2 Early definition of the role of managers The classical management theory originated during England’s Industrial Revolution,which began in the late 1700s with the invention of reliable steam-powered machinery. The classical management theory focused on finding the “one best way ” to perform and manage tasks. 1.2 Early definition of the role of managers 1.2.1 Classical