[管理学]北京工商大学 管理学第1-1章 管理概述.ppt

Chapter 1 Outline 管理和管理学 管理系统及其运作过程 管理思想发展史 管理新发展 一、管理和管理学 What is management? Who are managers? What do managers do? What is an organization? Why study management? 1. What is management? 管理是在特定的环境条件下，以人为中心，对组织所拥有的资源进行有效的计划、组织、领导、控制，以便达到既定组织目标的过程。 Management refers to the process of coordinating and overseeing work activities of others so that they’re completed efficiently and effectively with and through other people. 名家观点 法约尔：管理是由计划、组织、指挥、协调及控制等职能为要素组成的活动过程。 孔茨：为实现预定目标而进行的计划、组织、人员配备、领导、控制或合理组织和有效利用有限资源以达到既定目标的过程。 罗宾斯：同别人一起，或通过别人使活动完成的更加有效的过程。 西蒙：管理就是决策 彼得·德鲁克：管理是一种以绩效、责任为基础的专业职能。 Managerial Concerns Efficiency “Doing things right” Getting the most output for the least amount of inputs Effectiveness “Doing the right things” Attaining organizational goals 管理的目标：效率与效果 2. Who Are Managers? Manager Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals . 管理者是这样的人，他通过协调其他人的活动，达到与别人一起或者通过别人实现组织目标的目的。 Classifying Managers First-line Managers Individuals who manage the work of non-managerial employees. Middle Managers Individuals who manage the work of first-line managers. Include all levels of management between the first-line level and the top level of the organization. Top Managers Individuals who are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization. Do the classification Daisy Helen Howard（何好德） Maggie Jack Qiu John Chang Rose 3. What Do Managers Do? Please give some examples of what managers do Management functions and process 管理职能和过程 Management Roles Approach 管理角色 Skills Approach 管理技能 1. Management functions and process (Henry Fayol) Planning—defining goals, establishing strategies for achieving goals, developing plans to integrate and coordinate activities 计划 Organizing—arranging and structuring work to accomplish organizational goals; determining what to do, who is to do them and how to do 组织 Leading—w