旅游英语口语unit2Preparation教材教学课件.pptVIP

Methods of Reservation预订的方式 1. Telephone Reservation（电话预订）：Telephone reservation is quick, personal and convenient, as customers could adjust their requirement timely according to the information provided by the front office on phone. Yet language may prove to the main obstacle, such as foreign language, dialects or even weak voice on the phone. To avoid mistakes, clerk answering the call must write down reservation information carefully and repeat the information for guest to confirm. 2. Fax Reservation（传真预订）：Fax reservation is more formal and accurate, and decreases mistakes and future d