IT专业英语UNIT15CallCenter教材教学课件.pptVIP

* * UNIT15 Call Center 15-1 Technical Part 15-2 Reading Material 　　　　　15-1 Technical Part 15-1-1 Definition 　　Call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a conta