基于熵权的信息系统运行质量评价模型及应用.docVIP

基于熵权的信息系统运行质量评价模型及应用 　　摘要：针对信息系统运行质量评价中各指标的模糊性和不确定性，将信息论中的熵值理论应用于信息系统运行质量评价中，建立了信息系统运行质量评价指标体系。为合理地确定信息系统运行质量评价的指标权重，可将权重结构分为主观指标权重和客观指标权重，分别采用层次分析法和熵权法确定各指标权重，再用最小相对信息熵原理把它们综合为组合权重，从而建立信息系统运行质量的熵组合权重评价模型。该模型既可结合专家主观经验法，又可挖掘指标样本值的客观信息差异。应用供电公司信息系统实际数据测算结果验证了信息系统运行质量指标体系及其熵组合权重评价模型的有效性和实用性。 　　关键词：信息系统； 运行质量评价； 指标权重； 层次分析法； 熵权法 　　中图分类号：TN911??34文献标识码：A文章编号：1004??373X(2011)22??0024??03 　　 　　Entropy Weight Based Evaluation Model for Running Quality of Information System 　　YANG De??sheng1, JIN Zai??quan2, FAN Ye??ping1, GU hao??ming1 　　(1. Anhui Nari Software Co., LTD., Hefei 230088, China; 2. Wuhu Power Supply Bureau, Wuhu 241000, China) 　　 　　Abstract： Aiming at the ambiguity and uncertainty of every index in the evaluation model of information system running quality, the entropy in information theory was applied to evaluation model of information system running quality, and a evaluation index system for running quality of information system was constructed. For reasonably determining the index weight for evaluating the running quality of information system, the weight structure can be divided into subjective and objective index weight to determine the weight of each index by using AHP and entropy method respectively, and then synthesize them as the combined weight by means of the minimum relative information entropy principle, so as to establish an evaluation model of entropy combined weight for information systems running quality. The model not only combined the subjective experience of experts, but also excavated the objective information difference between index sample values. The actually??measured and??calculated data results provided by a power company information system show that the method of the entropy combined weight model is effective and useful, and can fully reflect the level of information system running quality. 　　Keywords： information system; evaluation of running quality; index weight; AHP; entropy method 　　 　　 　　收稿日期：2011??07??09信息系统运行质量