国际商务礼仪Unit_27_Service_Etiquette教材教学课件.pptVIP

II. Please finish the following quiz. Can You Afford What Rudeness Is Costing Your Business? Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when you or the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than with the person who came to purchase your service or product? Can you count the number of people who hang up and call someone else because the person who answered your phone put them on hold without asking permission? How does the client rate your professionalism when the employee who welcomes him to your office looks as if she is dressed for a day at the beach? Do your employees understand that it is more offensive than friendly to call the client by first name unless asked to do so? Are your employees treating each other with courtesy and respect? Do they honor the invisible walls of each others cubicles? Do they work as a team and help each other? In todays fast-paced business world where too many people claim that they dont have time to be nice, its easy to overlook the details that can help you grow your business, increase your profits and build long lasting client relationships. Try taking this quick true/false quiz to test your own business etiquette expertise. Then run it by your employees. 1. Business etiquette is based on rank and hierarchy. True/False 1. True. In business, you always defer to the senior or highest ranking person, regardless of age or gender. 2. If the information on your business card is incorrect, draw a line through it and write the correct information on the card. True/False 2. False. Handing out business cards with information that is outdated or crossed off is unprofessional. Have new cards printed immediately. 3. Business casual means dressing down one notch from business professional. True/False 3. True. Business casual is