酒店实用英语Unit1_ROOM_RESERVATION教材教学课件.pptVIP

Sub-module 1 《酒店实用英语》 ——十二五规划教材 Competence Objectives Competence Objectives : how to accept confirmed reservation how to accept guaranteed reservation how to deal with over-booking Contents Job Knowledge and Experience 1 Sample Cases 2 Technical Training or Basic Skills 3 Introduction to Hotels 4 Job Knowledge and Experience Reservations can be made by many channels. Most of reservations may be over telephone. Potential guests telephone the hotel reception to communicate reservation inquiries. Some of reservations may be by emails or