国际-商务礼仪Theartofmakingphoneandcalls.pptVIP

Leaving a message State your name and number slowly and clearly at the start of the message. Keep your message short Repeat your name and number at the end of the message. If you are in a peers office and you answer the phone for them, it is inappropriate to say whos calling please. True False 2.? In the unlikely event that you reach a receptionist or secretary when making a business call (instead of voice mail of the person you are calling), how should you address the call taker? a. Ask for the person youre calling for b. Ask for your partys extension without offering any other information c. Ask for the person youre calling for, state your name and purpose for calling d. Ask for the person youre calling for, and state your name The single most important factor in leaving a voice mail message is ______. Humor Leaving as much information as possible Speaking clearly and succinctly as well as leave a message thats short and to the point You should never take a business call at lunch even if co-workers lunching with you dont mind. True False What does not need to be a consideration before you make a phone call? Who you are calling The purpose of your call The best time to call A brief joke to break the ice You should not talk about personal issues on a business call until you have established a personal relationship with your business contact. True False If you need to discuss sensitive issues over the phone (including exchanges of personal and protected information) how should you handle it with your phone companion? Tell them youll fax the information Confirm with them its OK to discuss before discussing it Tell them youll email it Avoid these discussions at all costs on the telephone It is said you should make business calls during the time of day most people are freshest to receive them. When is this? 8 a.m. to 10 a.m. 10 a.m. to noon 1 to 3 p.m. 3 to 5 p.m. If your business call to someone will be unexpected, what should you do? Tell them