thesis六西格玛质量管理.doc

毕业设计（论文）说明书 设计（论文）题目 工业工程 专业 运用六西格玛质量管理 改善弹簧垫圈的质量水平 摘要 六西格玛管理是一套系统的、集成的业务改进方法体系，是旨在持续改进企业业务流程，实现客户满意的管理方法。它通过系统地、继承地采用业务改进流程，实现无缺陷的过程设计，并对现有过程进行过程界定、测量、分析、改进、控制，消除过程缺陷和无价值作业，从而提高质量和服务、降低成本、缩短运营周期，达到客户完全满意，增强企业竞争力。 在当今充满竞争的国 六西格玛 DMAIC方法 弹簧垫圈 质量改善 - 1 - Abstract Six Sigma is a systematic, integrated business improvement methodology, is aimed at continuous improvement of business processes to achieve customer satisfaction management. It is through the system, the inheritance use of business process improvement and defect-free process design, process and present the process of definition, measurement, analysis, improvement, control and elimination of process defects and worthless jobs, thereby enhancing the quality and service, reduce costs and shorten the operating cycle, to achieve complete customer satisfaction, and enhance the competitiveness of enterprises. In today’s highly competitive international market, quality is the lifeline. Quality has always been the competitive advantage, the primary means of access to the market. Xi’an Aero-Engine (Group) Co., Ltd. as the company’s production scale has been greatly improved quality problems have become increasingly prominent, and has affected the company’s productivity and customer satisfaction. In this paper, Xi’an Aero-Engine (Group) Co., Ltd produced spring washer FK14671 in practice appear in the production of quality as the background, Yun Yong launched a Six Sigma quality management method of the quality of FK14671 full tracking of FK14671 to define, measure, analyze, improve and control to solve parts production process quality problems, the main contents include: (1) The spring washer of the production process and product quality indicators for research, collection rate of qualified products, degradation rate data, and production process quality control methods for research and analysis of specific problems; (2) The role of Six Sigma management system and content, to determine the selection metho