Making knowledge visible Using expert yellow pages to map….pdfVIP

Making Knowledge Visible: Using Expert Yellow Pages to Map Capabilities in Professional Services Firms # Paola Criscuolo*, Ammon Salter* and Tony Sheehan** * Tanaka Business School, Imperial College London, South Kensington campus London, SW7 2AZ, UK, Tel.: (+44) (0)20 7594 5958, Fax: (+44) (0)20 7823 7685 E-mail: p.criscuolo@imperial.ac.uk; a.salter@imperial.ac.uk #Advanced Institute of Management (AIM) Research **Arup, 13 Fitzroy Street, London W1T 4BQ, Tel (+44) (0)20 7755 3240, Fax: (+44) (0)20 7755 3669 E-mail: tony.sheehan@ Submitted to OLKC 2006 Conference at the University of Warwick Coventry on 20th - 22nd March 2006 Acknowledgement A previous version of this paper was presented at Bocconi University and Imperial College London. The research was sponsored by the Engineering and Physical Sciences Research Council’s (EPSRC) IMRC at Imperial College London. Ammon Salter would like to acknowledge the support of the Advanced Institute of Management (AIM) Ghoshal Research Fellowship, sponsored by the Economic and Social Research Council (ESRC) and the EPSRC. The authors have benefited from comments from Loet Leydesdorff, Catelijne Coopmans, Jennifer Whyte, Nicos Nicolau, Boris Ewenstein, Jonathan Sapsed, Andy Davies, and Toke Reichstein. We have also grateful for the generous support and contributions of numerous colleagues at Arup. 1 INTRODUCTION Professional services firms rely on the skills and abilities of their staff to perform projects. As a result of working with many different clients the skills