酒店情景英语chapter 8 Service at the Business Center.pptVIP

For the guest for one month. The photocopier may be one of the most common facilities in any Business Center. The best copying effect is attained by trying adjusting the color and size more than once. So the clerk often asks the guest: ”Would you like me to try it lighter?” or “would you like me to reduce it a bit?” or “What do you think of it?” and so on. Nowadays people prefer to use the cheapest and fastest way to communicate with others—E-mail. * The Business Center provides the guest with the computer to get on to the Internet. Sometimes the clerk in the Business Center will send E-mail after the guest types the message. The postal service in the Business Center covers wide range. The clerk should be familiar with various postal kinds, including their rates and the time .It is necessary for the clerk to offer guests some useful information to help them choose the proper way. * From what has been mentioned above, the staff of the Business Center should be good at operating various modern communication facilities. They must be master advanced techniques and skills to cater to the needs of guests. Besides, patience, carefulness and enthusiasm are still the principles to be followed by the personnel working in the Business Center. Superior service and advanced facilities will make guests feel pleasant and convenient and, make the hotel become their last impressive memory. * Exercise 1:choose from below an appropriate Chinese to match each equivalent in the passage. 装饰典雅 先进设备 信息时代 综合通讯设备 文秘服务 打字文本 复印机 文体样本 仔细辨别 大写字母 小写字母 避免病毒 复印效果 上互联网 满足顾客需要 * Exercise 2: Substitution Practice Large modern hotels contain tastefully decorated guest rooms. a. elegantly decorated b. well-equipped c. comfortable d. spacious and bright * 2.The guests can take advantage of comprehensive communications facilities and secretarial assistance. Advanced Modern Multi-functional Audio and visual * 3. The Business Center provides th