Avaya-Aura-WFO-人力资源优化.pptVIP

* * 可以推测出坐席较多的使用了“故障免费拖车、无油免费送油、定点免费洗车、免费道路事故救援”的相关促销话术。 * * * * * 其这些都是系统自动分析出来的，没有预先输入任何内容。 * 语音识别只是一个引擎，语音分析更像是个BI，从语音资源中挖掘到潜藏的有价值的业务信息，如真实的客户体验/可改进的业务流程建议/座席与客户的情绪及通话占比/竞争对手的最新信息。 * 讨 论 价格和服务体系 Avaya WFO Product Packaging Objectives: 3 base pkgs (CR, QM and WFM) 1 “bundled” base pkg with all 3 at 40% discount License by channel or agent desktop A la carte add-ons with each base pkg Bundled-in “application specific” licensing No charge for s/w upgrades with maint contract * Red font in table indicates features added for this Advanced offer Call to action for APAC Check out AAWFO on Partner Portal Partner Portal: Products A-Z, Avaya Aura Workforce Optimization /ptlWeb/bp/products/P0588 Download latest Avaya WFO Offer Definition Avaya Aura? Workforce Optimization 2nd Release (10.1) Offer Definition (10620 kb Install AA WFO HTML Demo plus: Take learn uConnect AAWFO HTML demo tutorial /ali00160oenevent/event/event_info.html Take Avaya Contact Recorder demo tutorial- sales portal Take 6x uConnect AAWFO sales training sessions HTML demo tutorial /asc00821oenevent/event/registration.html Explore ACIS training for technical teams on Avaya Learning Center /portal/content_secure/certification/cred_status.asp?credID=1453 Order Partner Lab Licence through ASD 248201 - VERINT WORKFORCE OPT PTNR LAB Know who your local Avaya WFO specialist is. Still stuck! ask Avaya Regional WFO Tech Ops lead * 哪里可以找到 Info doc. 售前关注 6 页的售前资源文件 为Avaya和Avaya合作伙伴准备 发布在Avaya WFO门户网站中 流程定义为： 1）Avaya技术中心 /Technicenter.htm 为Avaya 销售和合作伙伴提供解决方案设计和报价服务 /Technicenter.htm atacemea@ （请在主题栏中包括客服人员绩效和记录） + 31 70 414 8099 （工作时间： 11:00am-7:00pm CET, 周一至周五） 2）联络Avaya当地SE和 Verint（慧锐）支持 各地／各国的Avaya售前资源在文件“Avaya WFO解决方案”中提供。 在复杂的解决方案中，Verint（慧锐）为Avaya SE 和业务伙伴提供支持。 * Important Supporting Documentation for Avaya WFO All documents available on Products A-Z under Avaya WFO Design Order License Avaya WFO Guide v10.x Offer Definition Avaya WFO 10 Avaya WFO FAQ 讨 论 * The purpose of today’s presentat