(精选)酒店房务英语Module 10 Housekeeping Supply Preparation课件.pptVIP

《 酒店房务英语》 Module Ten Housekeeping Supply Preparation leading-in Situational dialogues Pattern Drills Role play Policies and Procedure of Preparing Guest Rooms Reading— Housekeeping Department Module Ten Leading-in the reason why the housekeeping department is considered a vital part of the rooms division ■ determine what rooms are to be cleaned ■ what rooms are available ■ what rooms are occupied ■ making sure the establishment looks clean and is sanitary ■ … Dialogue 1 Would You Like Your Room Cleaned? ●the procedure of cleaning the guest room (tidy up room, change the bed sheets, change towels, etc.)Dialogue 2 Kits for Guests without Luggage ●the hotel will provide some kits for man and woman if they haven’t kits with them.  Situational dialogues Using the above dialogues as a model, try to create a new dialogue with your partner.A：Mr. Showers has just entered his room in the Great Wall Hotel. It’s the first time for him to come to China. He wants to know how to use the facilities in his room. The room attendant is making an introduction of the facilities to him.B: Miss Cathy in Room 421 can’t find the “Do Not Disturb” sign and she also wants to borrow an iron and an ironing board, she makes a call to the housekeeping department. Role play 1. Checkout Clerk (or cashier) contacts the housekeeping department that a room became vacant and needs cleaning! 2.Housekeeping department updates the room status from occupied to on-change and sends a room maid to clean the room. 3. Room maid cleans the room and contacts the housekeeping department back about the latest status and condition of the room 4. … Policies and procedures of preparing guest rooms ◆the importance of the housekeeping department (para.1-2)◆the responsibilities of the housekeeping department (para.3-5)◆the duties of housekeeping team (para.6-15)  Reading—Housekeeping Department * 去除PPT模板上的--无忧PPT整理发布的文字 首先打开PPT模板，选择视图，然后选择幻灯片母版 然后再在幻灯片母版视图中点击“无忧PPT整理发布”的文字文本框，删除，保存即可