(精选)商务英语综合实训项目十二 客户开发和沟通课件.pptVIP

实训项目十二;;第一节 知识巩固 ;客人回答语： Yes, that’s right. I’m Mike from CDE Company. No, you got the wrong person. Thank you. You are very nice. Not very good. I got sick. Yes, but I feel very tired. Because its a very long trip. 机场接机 情景1：第一次和客户见面 情景2：和老客户见面;答案： 机场接机情景模拟 情形1：第一次和客户见面 A: Excuse me! Are you Mr. Richardson?B: Yes, that’s right. A: How do you do, Mr. Richardson, my name is Tom Lee, the sales manager of the ABC company.B: How do you do, Mr.Li, glad to meet you.A: Me too, I came to pick you up to your hotel.B: Thank you very much.A: How was your trip?B: No, not very good. I was got air.A: Do you feel better now?B: Yes, but I feel very tired, because its a very long trip.A: Lets go, let’s get you checked in the hotel/Lets go and check in the hotel. B: Ok, thank you.A: Let me help you with your luggage.B: Thank you. It’s very weight. A: This way please, my car is outside. B: Ok, let’s go. A: Please wait for me here, I am going to the parting lot to drive my car. B: Ok, no problem. A: Lets go to the parking lot directly, because it is not convenient here. B: Of course, no problem. ;情形2：和老客户见面A: Hello! Mr. Brown, glad to see you again.B: Hello! Lisa, how are you?A: Very fine, thank you, and you?B: Im fine too.A: How is/are your family?B: They are fine, thank you.A: How is your business?B: Very good/just so so/not very good/not bad/Its the same as usual.A: How was your trip?B: Very good, but I am a little tired, because its a long trip.;登记入住宾馆 C=Front Office Clerk G=Guest C: Good afternoon. Welcome to XX hotel. May I help you?G: Yes, I’d like check-in, please.C: Certainly, Sir. May I have your name, please?G: I’m Lawrence Brown.C: Do you have reservation with us. Mr. Brown?G: Yes, from tonight..C: Just a moment please. I’ll check our reservation record. (After a while) Thank you for waiting, Mr. Brown. Your reservation is for a twin from March 5th to 7th for three nights. Is that right? G: Exactly.C: Could you fill out the registratio