饭店服务类 英语unit 2 Lesson 1.pptVIP

The duty of the front desk is to welcome the guests, complete the process of check-in and check-out, arrange the daily work and deal with emergencies. The concierge desk is one part of front desk service. It is in charge of the limousine service and the luggage. emergency [?‘m??d?(?)ns?] n. 紧急 charge [t?ɑ?d?] n. 掌管 charge ( control ) 掌管；主管 who’s in ~ here? 这里谁负责？ to take ~ of sb./sth. 负责照管某人 to be in/have ~ of sb./sth./of doing sth. 负责照管某人 in or under sb’s ~ (of sth./doing sth.) 由某人负责 to leave/ put sb. in ~ (of sth./doing sth.)让某人负责（某事/某物） The guests always turn to the front desk for help when they get into trouble or want to enjoy themselves during their stay at the hotel. So the service of the front desk can give the guests the most important impressions. impression [?m‘pre?(?)n] n. 印象 1. How many twin-bed rooms have you booked? 您预订了几个双人间？ 2. Do you need the bellboy to show you up? 您需要行李员带您上去吗？ 3. Enjoy your stay in the hotel. 祝您住店期间愉快。 4. Quick and efficient reception will help the guests rest in time after one day’s journey. 快速高效的入住登记能方便客人在一天旅行之后得到及时的休息。 5. The reception service with passion may make guests feel at home. 酒店前台的热情接待能让客人有宾至如归的感觉。 6. When guests get out of the car, the doorman should open the car door for them and say “Mind your head, please.” 客人下车时，门童应帮客人开车门并提醒客人“小心碰头”。 Mrs Liu Goal 1. learn to greet guests and to pick them up at the airport. 2. Use standard English to receive guests and help them check in. 3. Use fluent English to serve the specific needs. 4. Help guests check out of their rooms. Lesson 1 Pick-up at the Airport Lesson 2 Welcoming the guests and check-in Lesson 3 Daily Service Lesson 4 Checking Out Trolley taxi Look and Learn ?trolley [‘tr?l?] n. 手推车 Look and Learn Limousine customs ? customs [‘k?st?mz] n. 海关；风俗 （custom的复数）；习惯 Look and L