医疗管理Healthcare Management Sci期刊+摘要.docxVIP

Thu-Ba, T, Nguyen, Appa, Iyer, Sivakumar, Stephen, C, Graves. Scheduling rules to achieve lead-time targets in outpatient appointment systems[J]. Health Care Management Science, 2017, 20(4): 578-599This paper considers how to schedule appointments for outpatients, for a clinic that is subject to appointment lead-time targets for both new and returning patients. We develop heuristic rules, which are the exact and relaxed appointment scheduling rules, to schedule each new patient appointment (only) in light of uncertainty about future arrivals. The scheduling rules entail two decisions. First, t